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Helpful Tips about your floorings
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Most common ask questions by our
customers:
Q. What about your warranties?
A.The manufacturers warrants each carpet for
specific amount of time and conditions
according to product purchased.
Q. What about your shipping?
A. All shipping in most cases is taken care
of when installation is purchased. Otherwise
arrangement for shipping can be arranged.
Q. What type of payments do you accept?
A. Mastercard, Visa, Discover, Local checks
and financing is available to qualified
buyers
Q. How do I find an Installer?
A. Installation is a service that is
provided by our company when you purchase
from us.
Carpet & Stain Information
The Scotchgard PROTECTOR , Did you KNOW?
There are over 100 different Scotchgard
products with over 30 formulation designed
for carpets to ensure the best possible
performance on any given fiber, whether
polyester, nylon, poloypropylene, wool or
blends. A carpet treated with
Scotchgard Protector will remain cleaner 2
to 3 times longer than untreated carpet.
More FAQ about Scotchgard . . . . . .
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FAQ about Scotchgard
How does Scotchgard™ Protector work?
Scotchgard branded products are innovative carpet protection
treatments developed by 3M. Applied by the carpet mill, they provide
an effective protective treatment by surrounding each individual
carpet fiber with an invisible shield. Scotchgard protector improves
the fibers' resistance to water-based stains, as well as soiling
from everyday use.
How long does the Scotchgard protector last?
Under "normal" conditions and with reasonable care, Scotchgard
protector will provide long lasting benefits. However, performance
will diminish somewhat over time with each hot water extraction
cleaning. For optimal soil and stain protection, 3M recommends that
Scotchgard protector be reapplied after every hot water extraction.
3M recommends using a reputable professional cleaner.
The Institute of Inspection Cleaning and Restoration Certification (IICRC)
certifies and endorses professional cleaning, restoration and
inspection firms that establish and maintain a professional
atmosphere in conducting business. These Certified Firms can be
located by calling:
The IICRC National Referral Network at:
(800) 835-4624
The operators will provide up to three referrals for a given postal
zip code or city within the U.S. or Canada. For more information and
an online referral service, explore the IICRC web site at
www.iicrc.org.
Why doesn't water "bead up" on carpet featuring Scotchgard
protector?
Some carpet fibers may not exhibit the beading characteristic
typically linked to Scotchgard protector. This can be caused by
spaces between loosely woven carpet pile. This does not affect the
stain and soil resistance of the Scotchgard brand application. Most
common household liquids can be easily blotted up even if the spill
does not bead up.
Does Scotchgard protector "waterproof" carpet?
Scotchgard protector is not intended to be used as a waterproofing
agent for carpet. However, it will provide improved resistance to
water-based substances.
Is Scotchgard protector safe for children and pets?
Yes, all Scotchgard carpet protector products go through extensive
testing and have been safely used in homes for more than 20 years.
How should carpet featuring Scotchgard protector be cleaned?
Soil is the greatest threat to your carpet's appearance. You can't
vacuum too often. Use a vacuum with a beater-bar that will raise the
pile while it removes soil. Blot up spills immediately. Immediate
attention to spills and spots will make removal easier. Always blot
the area being cleaned. Never rub, scrub or brush. The Scotchgard™
Protector and Stain Release Warranty requires that your carpet be
cleaned by professional hot water extraction at least every two
years or by using a BISSELL® ProHeat™ or ProHeat Pro-Tech™ deep
cleaning machine and a full size BISSELL deep cleaning formula with
Scotchgard protector at least once every 12 months from date of
carpet purchase to maintain the warranty. Contact the Scotchgard
Service Center for professional cleaners in your area.
What if I still have a stain problem?
For specific stain-related problems, the Scotchgard Service Center
offers phone assistance to consumers owning carpet and furniture
featuring Scotchgard protector. The service center staff may be
reached at 1-800-433-3296 from 8 a.m. - 6 p.m. Central Time, Monday
through Friday.
Are competitors' products the same as Scotchgard branded products
from 3M?
No. 3M is known around the world for its technology and innovation
in product development. For more than 25 years 3M has marketed and
sold state-of-the-art fabric protection for textile goods such as
carpets and rugs, upholstered furniture, linens and clothing under
the Scotchgard™ brand name. 3M has developed dozens of different
Scotchgard protector products formulated to work with specific
natural and synthetic carpet fiber types, ensuring optimum
performance on any given carpet. When a consumer purchases a carpet
treated with Scotchgard protector, they expect the best, that's why
3M works closely with mills to ensure that carpets are treated in
accordance with the high quality standards of the Scotchgard brand
and 3M.
How do I know that I am buying a carpet featuring genuine Scotchgard
protector?
Always look for the Scotchgard protector label. This is your
assurance of the finest quality protective treatment.
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